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Shipping & Security

We are committed to providing you with reliable, efficient, and secure global shipping services.

Shipping Methods & Delivery Times

• International Air Freight: We primarily use air freight, with a standard delivery time of approximately 10-14 working days for door-to-door service.
• Courier Services: We partner with several renowned international logistics companies, including UPS, DHL, DPD, and local postal services, to ensure extensive coverage and stable delivery.
• Local Warehouse Delivery: To enhance your shopping experience, we maintain local warehouses in Europe and the United States.
  • For products shipped from our European warehouse, delivery within 2-3 days to major European regions is expected.
  • For products shipped from our US warehouse, delivery within 2-5 days across the United States is expected.

Safety Assurance

• Payment Security: We support multiple secure payment channels. All transaction information is encrypted to protect your funds and privacy.
• Shipment Tracking: A unique tracking number is provided for every order, allowing you to monitor the real-time location and status of your shipment.
• Customs Clearance: With extensive experience in handling international shipping customs clearance, we assist in preparing the necessary documentation to ensure smooth customs processing. In the rare event of a customs hold, we will proactively assist in resolving the issue.

For specific delivery times and shipping costs to your country, please contact our sales team for a detailed logistics solution.

How to Place Your Order

Connect with our wholesale team through any of the channels below to receive a custom quote and proceed with your purchase:

Get in Touch

• WhatsApp: +852 44945062
• Email: hi@vzvape.com

Three-Step Ordering Process

1. Request Your Quote: Share your product interests and required quantities with our team.
2. Confirm & Pay: Review and approve the Proforma Invoice (PI), then complete payment via T/T, PayPal, Credit Card, or other accepted methods.
3. Track Your Shipment: Once payment is confirmed, we'll dispatch your order from the nearest warehouse and provide you with a tracking number for real-time updates.

Wholesale Frequently Asked Questions (FAQs)

Q1. What is the Minimum Order Quantity (MOQ)?

Our standard MOQ is 50 pcs to ensure the best shipping value for you. We are a wholesale platform and do not sell single retail items. Tip: Individual users can organize a "Group Buy" with friends to unlock these factory prices.

Q2. Where do you ship from and how long does it take?

We prioritize Local US & EU Warehouses for 2-5 day delivery. If local stock is out, we use a Special Air Line (10-15 business days). This route (Factory → Air Freight → Local Customs → Door) ensures fresh stock with zero hassle.

Q3. Do I need to pay Import Taxes or handle Customs?

No. We provide DDP Service (Delivered Duty Paid). We handle all paperwork and pay import duties before delivery. You receive your goods with zero customs risk.

Q4. What if I receive defective items? (Warranty Policy)

We offer a Hassle-Free Warranty. Simply send us a short video of the defect. We will verify it and issue a Free Replacement (sent with your next order) or a refund immediately.

Q5. What payment methods do you accept?

We accept PayPal (for Buyer Protection), Credit Cards (VISA / MasterCard), and Bank Transfer (Recommended for bulk orders).